Gift Card Terms & Conditions

The following terms and conditions apply to sale and use of Gift Cards sold on www.auguststoreofficial.com:

Buying a Gift Card

    1. If you are buying a virtual Gift Card for someone, then it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been taken. A copy will also be sent to you as confirmation of dispatch.
    2. We are not liable for any failure or incorrect delivery of a virtual or physical Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
    3. We are not responsible for any Gift Card that is lost, stolen, destroyed or used without permission.
    4. We reserve the right to cancel a Gift Card if we deem such action necessary.
    5. Promotion or discount codes cannot be applied to the purchase of a Gift Card, with the exception of free shipping codes which can be applied to physical Gift Cards orders, unless otherwise notified by us.

     

    Using a Gift Card

      1. No fees are imposed on August Store Gift Cards and they expires a (1) year later.   Gift cards must be purchased within a one (1) year from the date of issuance.
      2. Gift cards that are not purchased within the stipulated time frame will expire, and August Store will not provide extensions.
      3. Gift Cards can be redeemed against all products available (excluding final sale items, Veja and Boomba products) either on www.auguststoreofficial.com, or via telephone by calling Customer Care at +65 9179 9677, seven days a week.
      4. Gift cards can be used for the purchase of regular-priced items in our physical store located at 02-02/03, Paragon Mall, Singapore
      5. Gift Cards are non-transferable, can only be redeemed on www.auguststoreofficial.com and not on any other site owned or controlled by the AUGUST STORE Limited or any of its affiliates.
      6. Gift Cards cannot be exchanged for cash or other products.
      7. If your order total is less than the value of the gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your gift card balance online by emailing us at hello@auguststoreofficial.com. If you do not have an account on www.auguststoreofficial-sg.com, we will set up a temporary account for you to hold any remaining Gift Card balance as store credit which can then be redeemed against your next purchase on www.auguststoreofficial.com. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card.
      8. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit or debit card.
      9. If you return products you have purchased using a gift card and the return is approved, the refund will be credited to your account as store credit and will be redeemed against subsequent orders. Standard return policy applies.
      10. All purchases made using a Gift Card will be subject to the terms and conditions on www.auguststoreofficial.com.
      11. Sale items, discounted merchandise, or any other promotional offers may not be eligible for purchase using the gift card.   Gift cards cannot be used on items marked as clearance, final sale, or any other non-eligible merchandise as specified by August Store.
      12. The gift card is not applicable for purchases on external websites or third-party platforms
      13. We reserve the right to amend these terms and conditions at any time.
      14. Please refer to our privacy policy for more information on how we process personal data in respect of Gift Cards.