Gift Cards & Store Credits

GIFT CARD

How do I purchase and send a Gift Card?

  • You can purchase Gift Cards here! Gift Cards purchased online are sent to your recipient of  choice via email
  • Terms and conditions of Online Gift Cards can be found here [create terms of use of AS Gift Card]
  • Gift Cards in Malaysian Ringgit (RM) can only used on www.auguststoreofficial.com
  • Gift Card in Singapore Dollar (SGD $) can only be used on www.auguststoreofficial-sg.com

Terms of use of August Store Gift Cards

Gift cards purchased online at www.auguststoreofficial.com will be sent electronically to your email address.


Terms of use:

  1. Gift cards are valid for 1 year, from the date of purchase.
  2. Gift cards are redeemable on merchandise on auguststoreofficial.com and in-store, Bangsar Village 2, Kuala Lumpur, Malaysia.
  3. Gift cards cannot be returned or refunded after purchase.
  4. There will be no replacement for Gift Card if it’s lost, stolen or damaged.
  5. Gift cards are non-refundable, non-extensible, non-exchangeable for cash.
  6. August Store reserves the right to refuse, cancel or hold to review if there are suspicions of fraud, if they are mistakenly issued in an incorrect denomination, or for other violations of Gift Card policies.

Does the gift card expire?

Gift card(s) purchased expires in one (1) year from the date of purchase.


How and when do I use gift cards?

Online:

Simply enter the Gift Card code during checkout, but ensure the value has been deducted from your final order amount before you finalise your purchase. 

Gift Cards in Malaysian Ringgit (RM) can only used on www.auguststoreofficial.com


Gift Card in Singapore Dollar (SGD $) can only be used on www.auguststoreofficial-sg.com


In-store:

To use in-store, please provide our retail associate with the QR code sent to your registered email during checkout.


STORE CREDIT

What are the terms of use of August Store’s Store Credit?

  • Store Credit issued from exchange or return expires after 1 year, are non-transferable and non-refundable.
  • Store Credit issued in terms of Discount Codes will expire in 3 months.
  • Store Credit can only be used at our Retail Stores.
  • Store Credit must be used in full and cannot be split among separate transactions.
  • Store Credit cannot be used during promotional periods and cannot be applied to shipping.
  • Store Credit cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.
  • Sale items, discounted merchandise, or any other promotional offers may not be eligible for purchase using the gift card and/or store credit.  Gift cards/store credit cannot be used on items marked as clearance, final sale, or any other non-eligible merchandise as specified by August Store.

Store Credit will be issued for eligible returns within 7 days after your returned order, and 14 days after we have received it.


Please ensure the items returned are in their original condition when received.


Your Store Credit can be used as a payment method for purchases in-store.




Can I return my order if I’ve used my Store Credit?

Once you've put your Store Credit to good use on an order, unfortunately, returns are not possible. However, if there's any remaining credit, feel free to use it for your next purchase! Any extra amount can be settled by you.


How do I locate store credit?

Store credit is usually sent directly to your registered email address. 

Please contact hello@auguststoreofficial.com if you have any questions.


Does store credit expire?

  • Store credits issued from exchange or return, notably known as "gift cards" must be used within a one (1) year from the date of issuance.
  • Meanwhile, store credits issued in terms of Discount Code and will have a validity period of three (3) months.

Please note that Gift cards and/or Store Credit that are not purchased within the stipulated time frame will expire, and August Store will not provide extensions.


Can I convert my Store Credit to another currency?

We issue Store Credit for returns based on your order’s currency and are unable to convert it to another.



How and when do I use store credit?

Please refer here for better understanding on our terms and conditions of the usage of store credit and/or gift card. Also, kindly refer to our return and exchange policy. https://www.auguststoreofficial.com/pages/gift-card-terms-conditions

 

How do I use my Store Credit?

Use In-Store:

  1. Inform the cashier that you’d like to utilise your Store Credit
  2. Scan your unique QR code upon payment to redeem your credits

We’ll keep any unused credits safe for you, ready for your next purchase.



DISCOUNTS/PROMO CODES

Why am I unable to use my discount?

  • The code has expired. Do check the expiry date of the code, as some of them run for a limited time or expire after a set period of time.
  • Did you meet the minimum requirements? There might be a minimum spend requirement and/or on selected product categories.
  • Has this promo already been used? Some promo codes might have some restrictions to the number of times it can be used.
  • Have you checked the Terms and Conditions of the promo code? Check promo terms and conditions to ensure you’ve met the promo criteria here.
  • Already applied a promo code? Only one promo code can be applied to each order.
  • Discount codes cannot be combined with other promotional items unless stated. Some exclusions may apply.

If you are certain that you have met the terms and conditions for the discount yet encounter difficulties using it, kindly reach out to us by leaving a message here.