Shipping Policy

Disclaimer:

  • Estimated delivery days may vary due to local customs clearance.
  • Duties: Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
  • Also, please be informed that all import duty and/or taxes charged by your home country are liable by the customers.


August Store will not be responsible for the followings;

  1. To pay those taxes or stamp duty charged.
  2. For any unsuccessful delivery due to reasons such as package being unclaimed, etc. Any form of re-delivery, if applies, will be borne by customers.
  3. Not liable for any loss, damage, costs, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.


Shipping & Handling
Orders placed between the hours of Monday and Friday at 12:00 pm (excluding holidays) are shipped the same day. Orders placed after 12:00 pm on a working day or on a holiday are dispatched the next day. Orders ordered on Saturday and Sunday will be delivered on the Monday after (holidays excluded).


Return & Exchange Policy

Types of Returns

  1. Full price items are valid for an exchange (within 7 days from date of purchase) to a different product with same or higher price value.
    Can be exchange to store credit which can be used on regular price items on your next purchase & only valid for three (3) months.
    **In exchange for the higher-value product, you are required to top up the price difference.
  2. Sales items cannot be exchanged or refund. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
  3. Intimate wear, swimwears, accessories, solution and/or beauty products are strictly not exchangeable or refundable due to hygiene purposes.


Conditions
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Store Credit
Refunds or exchange given in terms of store credits are only valid for three (3) months and only be used once on normal price items.
Store credit rewarded cannot be exchanged to any cash terms and only be used on our website.

Damaged Items
If you receive an item that is faulty, please contact customer service at hello@auguststoreofficial.com immediately.
Returns will only be accepted on any faulty merchandise within 7 days of delivered date.

To process for a return or exchange, kindly follow these steps:

  1. Apply for a Return or Exchange via Email
    Email us at hello@auguststoreofficial.com
  2. b. Post Your Return Parcel
    Send your items to the return address listed below.


AUGUST STORE
Lot G2 & G5, Ground Floor
Bangsar Village 2
3 Jalan Telawi 1, Bukit Bandaraya
59100 Kuala Lumpur, Malaysia

Return Cost
Please note that August Store does not cover the cost of return shipping. We recommend sending the items back using the most cost effective shipping that is available to you that includes tracking as we do not held liable for any missing parcels back to us.

Discount/Coupon Codes
Discount codes cannot be combined with other promotional items unless stated. Some exclusions may apply.